Refund policy

• All exchanges or returns must be made within thirty (30) calendar days from the date of purchase. No exchanges or refunds will be made without the original purchase receipt.
• The price paid will be credited for all returns. If the merchandise was purchased on sale, the sale price will be credited.
• Returns will not be accepted for items that are opened, damaged, burnt, or show signs of misuse unless it can be verified that the defect is due to manufacturing or factory issues.
• For health and/or safety reasons, the following products are final sale and cannot be returned: perfumes, cosmetics, healthcare products, personal care items, jewelry, underwear, socks, swimsuits, gift cards, prepaid cards, and phone cards, even if they are sealed or factory-sealed.
• Edible items or items requiring refrigeration cannot be returned or credited unless there is a product expiration problem.
• Pharmacy services such as photocopies, wrapping, internet use, etc., cannot be returned or credited.
• Helium-filled balloons cannot be returned or exchanged once they are sealed.
• Items marked as "FINAL SALE': "SHORT DATE': "LAST ONE': "DAMAGED MERCHANDISE" OR "OUT OF BOX': "BROWN BOX': ETC. are final and cannot be exchanged or credited.
• Electronic equipment and household appliances must be returned in their original box and include all accessories and documentation that came with them.
• We do not guarantee damages caused by voltage fluctuations. Farmacias Caridad and Pharmamax reserve the right to refer these devices to our technicians to determine if the damage to the device was caused by misuse or mishandling. If it is determined that it is not a manufacturing or factory defect, the device cannot be exchanged or credited. Farmacias Caridad and Pharmamax are not responsible for any damage caused by these devices.
• We are not responsible for compatibility issues with any computerized system.
• Personalized items or special orders cannot be returned or exchanged.

Medicines and Prescriptions

Following applicable state and federal laws and to ensure the safety and well-being of our customers, any medication sold without a prescription (over the counter) or dispensed on a prescription in our prescription book cannot be accepted for return. Only in the event that it could be understood that there was an error in the dispensing and at the discretion of the pharmacist handling the situation, a medication may be exchanged. The fact that a pharmacist determines to exchange a medication under these circumstances or as a customer service measure does not mean that Farmacias Caridad or Pharmamax are accepting that there was an error and, therefore, responsibility.

WE HAVE AVAILABLE THE LIST OF MEDICINES CONTROLLED BY DACO. PLEASE REQUEST IT IN THE PRESCRIPTION SECTION.

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"Engaging in such practice carries a penalty of a fine of up to a maximum of $10,000. The consumer may file a complaint with the Department of Consumer Affairs (DACO). Law No. 5 of April 23, 1973, as amended."